FAQs
Frequently Asked Questions
📦 Shipping & Delivery
How long does shipping take?
Standard shipping takes 5-8 business days within the US. We offer expedited shipping options at checkout for faster delivery.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping typically takes 11-14 business days depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and selected shipping method. We offer free shipping on orders over $50 within the US. (Will be free most of the time no matter the amount with one of our discount codes)
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.
💳 Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Can I use multiple discount codes?
Only one discount code can be applied per order. The system will automatically apply the best available discount for you.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, you can return your item within 30 days of delivery for a full refund.
How do I return an item?
Contact our support team at support@prosecurehome.com with your order number. We'll provide you with return instructions and a prepaid shipping label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
What if my product arrives damaged?
We're sorry if that happens! Contact us immediately with photos of the damage, and we'll send you a replacement at no cost or issue a full refund.
🛡️ Product Questions
Are your products genuine?
Yes! All our products are sourced from trusted manufacturers and come with quality guarantees. We stand behind every product we sell.
Do products come with warranties?
Most of our products come with manufacturer warranties. Specific warranty information is listed on each product page.
What's included in the box?
Each product page has a "What's Included" section that lists everything that comes with your purchase, including accessories and instructions.
📞 Contact & Support
How can I contact customer support?
Email us at support@prosecurehome.com and we'll respond within 24 hours. We're here to help!
Where are you located?
We're a USA-based company proudly serving customers across America and internationally.
Can I change or cancel my order?
If you need to modify or cancel your order, contact us immediately at support@prosecurehome.com. We'll do our best to accommodate your request if the order hasn't shipped yet.
🔒 Privacy & Security
How do you protect my personal information?
We take your privacy seriously. We never sell your personal information to third parties. Read our full Privacy Policy for details on how we protect your data.
Will I receive marketing emails?
Only if you opt in! You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email.
Still have questions? Contact us at support@prosecurehome.com - we're happy to help!